FAQs

1. How can I contact you?

You can contact us by sending an email to BlossomoraOfficial@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped directly from our suppliers located in various countries around the world. This allows us to offer a wide range of unique and high-quality products at affordable prices.

3. Can I get a refund on my products?

Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please make sure the item is in its original condition, unworn or unused, with tags and in its original packaging. To initiate a return please contact us at BlossomoraOfficial@gmail.com

4. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and will be credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

5. Do you offer exchanges?

At this time, we do not offer direct exchanges. If you would like to exchange an item, we recommend returning the unwanted item for a refund and placing a new order for the desired item.

6. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us immediately. We will evaluate the issue and make it right by either providing a replacement or issuing a refund.

7. Can I return personalized or custom-made items?

Unfortunately, we cannot accept returns for personalized or custom-made items as these are specially made to order. However, if there is an issue with the quality or craftsmanship of the item, please contact us and we will assist you accordingly.

8. Are sale items eligible for returns?

No, sale items are final sale and cannot be returned or refunded. We recommend reviewing the product description and specifications carefully before making a purchase.

9. What is the European Union 14-day cooling off period?

If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as when you received it, unworn or unused, with tags and in its original packaging. Please provide the receipt or proof of purchase when initiating the return.